Effective date: October 10, 2026
Cancellation and refunds
DesiSanjog provides online matrimonial membership services, not physical goods. There are no shipping charges or physical returns.
Cancel renewals: Email support@desisanjog.com from your registered email with your order reference and a request to cancel. You can also use an account cancellation control where available. Submit your request before the next renewal date. Cancellation stops future renewals; access continues to the end of the period already paid for unless you request earlier account closure. Account closure requests also cancel future membership renewals.
30-day refund window: Request a full refund within 30 days of purchase if you have not used the purchased paid membership features. Include your order reference, purchase date, and reason. After paid features have been used or 30 days have passed, change-of-mind refunds are not normally available, except where required by law. This does not limit remedies for duplicate or unauthorized charges, billing errors, or paid services that were not supplied as promised.
We review billing and access complaints individually and notify you by email of the outcome. Approved refunds are returned to the original payment method; the time for the credit to appear depends on your bank or payment provider. Do not send full card numbers or passwords.
You may contact your bank or payment provider about a disputed payment at any time. Contacting us first is optional and does not limit dispute rights. Mandatory consumer cancellation, withdrawal, and refund rights take priority over this policy.