1. Who can use DesiSanjog

DesiSanjog is a matrimonial community for adults seeking serious relationships and marriage. You must be at least 18 and meet any higher minimum age or other legal requirements that apply to you.

Create a profile for yourself. If a family member helps, the adult represented must know about and consent to the profile, its content, and communications on their behalf. Impersonation is not permitted.

2. Your profile and account

Provide accurate, current information about your age, relationship status, and intentions. Upload only photographs you have permission to use. Do not mislead other members.

Keep your login details private and notify support if you suspect unauthorized access. Do not sell or transfer your account, create deceptive duplicate profiles, or bypass an account restriction.

3. Respectful participation

Respect other members’ boundaries and stop contacting anyone who asks you to stop. The following are prohibited:

• Harassment, threats, stalking, hate speech, and abuse.
• Sexually explicit content, pornography, sexual solicitation, escort services, compensated sexual encounters, exploitation, trafficking, forced marriage, or unlawful material. DesiSanjog must not be used to buy, sell, or arrange people or sexual services.
• Scams, requests for money, investment promotions, and spam.
• Fraudulent marriage or immigration offers.
• Sharing another person’s private information, photographs, or messages without permission or another lawful basis.
• Automated scraping, malware, and attempts to bypass security or membership restrictions.

4. Your choices and personal safety

Take time to know someone and make your own decisions about communication, meetings, and relationships. Do not send money, gift cards, cryptocurrency, passwords, or payment details to someone you meet through the service.

Arrange initial meetings in public and tell someone you trust about your plans. DesiSanjog does not guarantee a match, response, relationship, marriage, or any member’s conduct.

Report concerns to support@desisanjog.com. In an emergency, contact local emergency services. Read our Safety Tips.

5. Verification and membership badges

A paid membership badge indicates membership status, not a safety endorsement. If a verification feature is available, its description explains what was checked.

A badge does not guarantee honesty, background, marital status, compatibility, or good intentions. Do not assume every member has been identity-checked or that criminal background checks have been performed.

6. Memberships, payments, and delivery

DesiSanjog is an online matrimonial and matchmaking service. Membership fees pay for the digital features described in the selected plan, not for a spouse, a guaranteed introduction, or a marriage outcome. See Membership Plans. Planned features are not included unless expressly offered at purchase.

Before purchase, the offer and checkout must state the total price, currency, taxes, included features, membership duration, and whether payment is one-time or recurring. Paid access is supplied online to your account after successful payment and any approval requirements disclosed in the offer. No physical goods are shipped. If access is missing, contact support with your order reference.

Automatic renewal applies only if the amount, billing interval, renewal terms, and cancellation method are disclosed and you expressly authorize recurring charges. Otherwise, a fixed-duration purchase expires without renewal. Price changes do not affect completed purchases retroactively; material changes to future recurring charges require advance notice and consent where applicable.

Payments are handled by the payment provider displayed at checkout. Never send card details through profiles, messages, or support email. Payment processing does not mean a provider endorses members or guarantees relationship outcomes.

Free memberships and promotions

A free membership or trial has no membership charge for the advertised period. Eligibility, included features, start and end dates, and any later price must be stated in the offer. Free access must not become paid recurring access without clear disclosure and express authorization. If no paid continuation was authorized, free access ends without a charge.

7. Cancellation, refunds, and disputes

DesiSanjog provides online matrimonial membership services, not physical goods. There are no shipping charges or physical returns.

Cancel renewals: Email support@desisanjog.com from your registered email with your order reference and a request to cancel. You can also use an account cancellation control where available. Submit your request before the next renewal date. Cancellation stops future renewals; access continues to the end of the period already paid for unless you request earlier account closure. Account closure requests also cancel future membership renewals.

30-day refund window: Request a full refund within 30 days of purchase if you have not used the purchased paid membership features. Include your order reference, purchase date, and reason. After paid features have been used or 30 days have passed, change-of-mind refunds are not normally available, except where required by law. This does not limit remedies for duplicate or unauthorized charges, billing errors, or paid services that were not supplied as promised.

We review billing and access complaints individually and notify you by email of the outcome. Approved refunds are returned to the original payment method; the time for the credit to appear depends on your bank or payment provider. Do not send full card numbers or passwords.

You may contact your bank or payment provider about a disputed payment at any time. Contacting us first is optional and does not limit dispute rights. Mandatory consumer cancellation, withdrawal, and refund rights take priority over this policy.

Read our Refund and Cancellation Policy.

For help cancelling a membership or recurring charge, email support@desisanjog.com from your account email and include your order reference. Use an account cancellation control if one is available.

Cancelling future renewals and requesting a refund of an existing payment are separate requests. Refund requests are handled under the refund terms disclosed before purchase and applicable law.

These terms do not impose a blanket “no refunds” rule or remove mandatory refund, withdrawal, or cancellation rights. Contact support about duplicate charges, billing errors, or access problems.

8. Your content and our website

You retain ownership of content you submit. You grant DesiSanjog a non-exclusive, royalty-free license to host, store, format, and display that content as necessary to operate the service, subject to available privacy settings and applicable law.

This permission does not authorize unrelated advertising use of your profile or photographs without separate permission or another lawful basis.

Removal requests are subject to legitimate retention needs, backups, and legal obligations. Copies other people lawfully received may remain outside our control.

Our branding, design, and original website materials are protected by applicable intellectual property law.

9. Privacy and personal information

Share only information you are comfortable disclosing. Do not place financial information, identity documents, or sensitive contact details in publicly visible fields.

These terms are not a Privacy Policy. A separate privacy notice must explain how personal information is collected, used, shared, retained, and protected, including international transfers and applicable individual rights.

For privacy or account-data requests, email support@desisanjog.com.

10. Reporting and account restrictions

Report concerns with the relevant username, a description, and appropriate screenshots. Avoid sharing unnecessary sensitive information.

We may review reported activity, remove content, or restrict accounts for suspected violations, fraud, safety risks, or legal obligations. Where appropriate and lawful, we will explain restrictions and provide an opportunity to contact support for review. Urgent action may occur without advance notice.

Good-faith billing disputes do not, by themselves, justify punishment or removal of legal rights.

You may request account closure through support. Account closure requests also cancel future membership renewals. We may retain records where required by law or necessary to resolve outstanding transactions; this does not authorize new membership charges.

11. Service availability and other providers

Features may vary by plan, location, and availability. Maintenance, outages, or technical problems may interrupt access. Planned features are not included in a purchase unless expressly promised in the offer.

Payment providers and external websites have their own terms and privacy practices. DesiSanjog remains responsible for obligations that cannot lawfully be transferred.

12. Responsibility and legal rights

Members make their own relationship decisions and are responsible for their conduct. DesiSanjog cannot promise that all member information is accurate or every interaction will be safe.

Nothing in these terms excludes liability that cannot lawfully be excluded, limits mandatory consumer protections, or removes rights relating to fraud, willful misconduct, or other matters protected by applicable law. Statutory remedies remain available.

13. Updates, questions, and disputes

Terms may be updated to reflect service changes or legal requirements. Revisions will identify their effective date. Material changes will be communicated, with further consent obtained where required.

Changes will not remove accrued rights or apply unfairly to earlier transactions. Contact support about complaints so we can try to resolve them.

This does not prevent you from contacting a regulator, seeking legal advice, or pursuing available remedies. These terms do not impose mandatory arbitration or waive class-action rights.

14. Contact DesiSanjog

For account, membership, safety, or terms questions: support@desisanjog.com

Service operator: Desi Sanjog. Business enquiries: support@desisanjog.com.